Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from delivery time.

Once your order has shipped, you will receive a confirmation email containing tracking information. Tracking may take several business days to begin updating.

ESTIMATED DELIVERY

We currently ship to addresses within the United States.

Estimated delivery time is 7–15 business days after dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, severe weather, public holidays or other circumstances outside our control.

SHIPPING COSTS

Any applicable shipping charges will be displayed at checkout before payment is completed.

ORDER TRACKING

Once your order ships, tracking information will be sent to the email address provided at checkout. Some shipping partners may not display tracking updates until the package reaches the destination country or is received by the local carrier. A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible at zhaoweiheng34@gmail.com.

We will try to update the address before processing, but changes cannot be guaranteed once an order has entered processing or shipped. Comfort Life Lab is not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete address information submitted by the customer.

DELIVERY DELAYS

If your order has not arrived within the estimated delivery period, please review the tracking information and contact us at zhaoweiheng34@gmail.com We will assist with an investigation through the shipping provider where appropriate.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please check your mailbox, building reception, surrounding delivery area and with household members or neighbors. You should also contact the carrier directly.

If the package is still missing, contact us with your order number. We will assist with the investigation, but a replacement or refund cannot be guaranteed until the carrier’s investigation has been completed.

DAMAGED, LOST OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos or video of the item and packaging.

If tracking shows no movement beyond the expected delivery period, contact us so we can investigate with the shipping provider before determining whether a replacement or refund is appropriate.

CUSTOMS AND IMPORT CHARGES

International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the customer’s responsibility unless otherwise stated during checkout.

CONTACT

For shipping questions, contact us at zhaoweiheng34@gmail.com