Refund policy
RETURN & REFUND POLICY
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition in which you received it, with its original packaging. You will also need your order number or proof of purchase.
Because our posture support products are close-contact wearable items, products that have been worn or used are not eligible for return unless they arrived damaged, defective or incorrect.
To request a return, please contact us at zhaoweiheng34@gmail.com before sending the item back. If your return is approved, we will provide instructions and the appropriate return address. Items returned without prior authorization will not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs for unwanted items, sizing issues or changes of mind. Original shipping charges are non-refundable.
If your order arrived damaged, defective or incorrect, Comfort Life Lab will cover the reasonable return or replacement costs after the issue has been reviewed and approved.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos or video of the item and packaging. We will review the issue and provide an appropriate replacement, refund or other resolution.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Items that have been worn, used or washed
• Items without their original packaging
• Items damaged through misuse or improper care
• Gift cards
• Final-sale items, where clearly marked before purchase
EXCHANGES
The fastest way to receive a different size is to request a return for the original item and place a new order after the return has been approved. Return eligibility requirements still apply.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to change or cancel your order. We will try to help, but changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.
REFUNDS
Once we receive and inspect your approved return, we will notify you whether the refund has been accepted. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at [YOUR SUPPORT EMAIL].
CONTACT
For return or refund questions, please contact us at [YOUR SUPPORT EMAIL].